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Shipping & Return Policy
Standard Shipping
Standard shipping rates and delivery terms apply to all products on Zabitat.com with the exception of the Special Handling Items and the Specific Items listed below.
| Merchandise Total | Delivery Rate | Delivery Terms | Return Policy |
| Up to $149.99 | $19.99 | Ground, 7-12 business days | $19.99 return shipping fee.** |
| $150 – $199.99 | $9.99 | Ground, 7-12 business days | $9.99 return shipping fee.** |
| $200 and above* | Free Shipping | Ground, 7-12 business days | Free Returns |
| Specific Items | Delivery Rate | Delivery Terms | Return Policy |
| Adhesion Promoter | $10.99 | Ground, 7-12 business days | $10.99 return shipping fee.** |
*Orders totaling $200 or more will receive complimentary shipping. $200 or more total before tax.
**Delivery and return shipping fees will be deducted from the order refund. Free return shipping for orders that are pre-qualified using the Guaranteed Fit Program.
Special Handling Items
Some of our items require a shipping method other than a standard ground delivery. For these big and/or heavy items we have partnered with carriers that will provide a curbside delivery service to your residence. We recommend that you have help available to move the item to a dry, secure location. Please note that unpacking and removal of pallets and/or packaging material is not included in the shipping fee. A signature may be required for delivery and verification that the product(s) arrived safely and in the proper condition.
| Specific Items | Delivery Rate | Delivery Terms | Return Policy |
| 50" & 66" Impact Resistant Door Glass Kits | $49.99 | Curbside Delivery, 7-12 business days | $125 shipping & handling charge + 20% restocking fee |
| 82" (height) Door Glass Kits | $79.99 | Curbside Delivery, 7-12 business days | $125 shipping & handling charge + 20% restocking fee |
Limited Quantity Items
These items are subject to the Standard and Big Item shipping rates. Items marked Limited Quantity are considered a final sale and not eligible for return. However, your satisfaction is our highest priority and if there is a problem with a Limited Quantity item that you purchase, please contact Customer Service at 855-813-3111 or customer.service@zabitat.com.
Where We Ship
We service the continental United States (excluding Hawaii / Alaska / FPO / APO / DPO).
We are unable to ship to Canada.
Order Cancellation
We’ll begin processing your order for shipment as soon as we receive it; however, if you should choose to cancel your order, please contact us immediately at 855-813-3111. We promise to make every effort to cancel your order before it ships. If we are unable to cancel an item before it ships, it will be subject to our return policy.
Refusal of Shipment
Items returned due to your refusal to accept shipment^ will be subject to a 10% restocking fee.
^Does not include refusal for shipping damage.
Non-Returnable Products
Any product that is built-to-order and customized per the specification of the customer. These items are non-returnable and non-cancellable once the order is placed, and any deposit will be forfeited.
