Shipping & Returns

Shipping & Return Policy

Standard Shipping

Standard shipping rates and delivery terms apply to all products on Zabitat.com with the exception of the Big Items listed below.

Merchandise Total Delivery Rate Delivery Terms Return Policy
Up to $149.99 $19.99 Ground, 7-10 business days $19.99 return shipping fee.**
$150 – $199.99 $9.99 Ground, 7-10 business days $9.99 return shipping fee.**
$200 and above* Free Shipping Ground, 7-10 business days Free Returns
Professional Installation Service Free Shipping Products delivered during installation Products that are installed are not returnable

*Orders totaling $200 or more will receive complimentary shipping. $200 or more total before tax.
**Delivery and return shipping fees will be deducted from the order refund. Free return shipping for orders that are pre-qualified using the Guaranteed Fit Program.

Big Items

Some of our items require a shipping method other than a standard ground delivery. For these big and/or heavy items we have partnered with carriers that will provide a curbside delivery service to your residence. We recommend that you have help available to move the item to a dry, secure location. Please note that unpacking and removal of pallets and/or packaging material is not included in the shipping fee. A signature may be required for delivery and verification that the product(s) arrived safely and in the proper condition.

Specific Items Delivery Rate Delivery Terms Return Policy
50″ & 66″ Impact Resistant Door Glass Kits $49.99 Curbside Delivery, 7-10 business days $125 shipping & handling charge + 20% restocking fee
82″ (height) Door Glass Kits $79.99 Curbside Delivery, 7-10 business days $125 shipping & handling charge + 20% restocking fee
Storm Doors – In Stock $199.99 Curbside Delivery, 7-10 business days $175 shipping & handling charge + 20% restocking fee
Storm Doors – Special Orders $199.99 Curbside Delivery, 3-4 weeks $175 shipping & handling charge + 20% restocking fee
Professional Installation Service Free Shipping Products delivered during installation Products that are installed are not returnable

Limited Quantity Items

These items are subject to the Standard and Big Item shipping rates. Items marked Limited Quantity are considered a final sale and not eligible for return. However, your satisfaction is our highest priority and if there is a problem with a Limited Quantity item that you purchase, please contact Customer Service at 855-813-3111 or customer.service@zabitat.com.

Where We Ship

We service the continental United States (excluding Hawaii / Alaska / FPO / APO / DPO)

Hassle-Free Returns

We offer Hassle-Free Returns for many products purchased on zabitat.com. Returns that meet the following criteria are eligible for refund:

  • Returns must be made within 30 days of receiving the product
  • Product must be returned in the original factory packaging, in “like new” condition
  • Products that have been installed are not eligible for refund or return

For all returns, just give us a call and we’ll take care of the rest.

Contact Customer Service at 855-813-3111. Please have your Order Number or Shipping Confirmation email available when you call.

  • Returned items are subject to inspection prior to issuing credit
  • Return credits may take up to 21 days to process

Order Cancellation

We’ll begin processing your order for shipment as soon as we receive it; however, if you should choose to cancel your order, please contact us immediately at 855-813-3111. We promise to make every effort to cancel your order before it ships. If we are unable to cancel an item before it ships, it will be subject to our return policy.

Refusal of Shipment

Items returned due to your refusal to accept shipment^ will be subject to a 10% restocking fee.
^Does not include refusal for shipping damage.

Non-Returnable Products

Any product that is built-to-order and customized per the specification of the customer. These items are non-returnable and non-cancellable once the order is placed, and any deposit will be forfeited.